The new direction


Operational vision

What type of bank do we want to be and want to communicate to respond in concrete terms to the calls received from our stakeholders: "a Quality Bank that exceeds the expectations of its customers and local communities"



Challenging and responsive to the complexities of the external environment

Clear and explicit so that the operational vision can be "explained" without doubts or ambiguity


Macro projects

Few, fast tracked and designed to reward synergies/teamwork (max. 20 projects), supported by a transparent programme of work


Objectives with measurable results with a specific manager in charge


Analysis and up-front allocation of required resources


Concentration of activities over the next 24 months with way-points for the measurement of economic results and managerial performance